Building compliance culture for your workplace

by Redware Team on Jul 28, 2022 3:34:58 PM

Compliance 4 min read
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The term ‘compliance culture’ is a phrase that has been spoken for many years amongst Compliance Officers, Governance Directors, and HR staff alike. The definition today can be challenging to pinpoint, particularly as compliance changes all the time. So, what does this mean?

At Redware, we like to define compliance culture as something that embodies an entire workforce and how they operate day-to-day, affecting the business to its core.

While workplace culture usually refers to the general conduct and behaviors of the workforce, compliance culture generally focusses on various factors that can directly affect operations, including values, attitudes, and actions. These factors are with a company’s expectations, ensuring the business mitigates any regulatory and reputational risk.

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Challenges in creating compliance culture

One of the more obvious and ever-present challenges in maintaining a good compliance culture is a more dispersed workforce because of the covid-19 pandemic. As we continue to move forward, the likelihood is that more businesses will continue to adopt a hybrid-working model (we even discussed why we believe this will be the case here).

Here is what our Account Director, Mark Lloyd has to say on the matter:

“I sense that the challenge facing global organisations can be the scale of ensuring compliance when dealing with multiple geographical locations, across multiple languages and then ensure that not only does the training ensure compliance within the organisation but also takes into account compliance/regulations of the local countries laws.”

Because of this, it is important compliance teams continue reaching out to members of staff and making sure they feel connected to the business. If you continually engage with your members of staff, you will find that they will strive to do the right thing for the business, regardless of where they choose to work. Outside of better compliance culture, there are of course multiple benefits in keeping your members of staff engaged with the company. Haiilo reported that companies with high employee engagement are 21% more profitable – so it’s a definite bonus for your bottom line as well!

Outside of the pandemic there are more compliance challenges, these can be:

  • Members of staff resisting any compliance changes
  • Employee mental health and wellbeing
  • Climate change
  • Brexit and more…

 

5 steps to creating the culture

Now that we understand compliance culture and some of the challenges compliance teams face, what can you do to create commitment within your business? How can you foster a genuine compliant culture?

We have highlighted five steps you can take to start heading in the right direction:

 

#1 Guide your team but don’t rule with an iron fist!

Whilst there is a risk factor involved that can cost the business financially and in reputation, to get the wider team on board, it might be better not to use compliance policies as something to beat them over the head with.

Not to suggest that you should necessarily be blasé about it, but the goal should be for compliance training/policies to be a positive and rewarding experience for members of staff, rather than a negative one – this will ultimately have an impact on employee engagement and any potential for resistance against compliance procedures.

 

#2 Start early and plan for the long-term

Taking compliance culture seriously requires that you plan, plan, plan! Far too many businesses treat compliance as an inconvenience and something to ‘get out of the way’. The reality is, with all the regulatory changes that happen frequently, it is important to plan for the future by keeping your strategy up to date at regular intervals.

To begin, you can start by appointing a senior person with the company to have the responsibility of maintaining compliance,

 

#3 Keep employees engaged – make it fun!

This can be achieved in a bunch of different ways. Firstly, all businesses should set their sights on providing training that is tailored to the individual which outlines the role they have to play in maintaining compliance and what specific risks they are likely to face.

Using an LMS that provides gamification features (like our wonderful Empowered LMS) you can even add almost a competitive element and incentivise by actively rewarding employees who keep on top of their compliance training and make positive contributions to the companies compliance goals.

 

#4 Keep processes clear and understandable

Compliance policies and procedures are the foundation of a culture of compliance, and these policies need to be easy to understand, continually updated and fit for purpose.

 

#5 Take advantage of any technology available

This may seem like a no-brainer but there are lots of different resources out there that can aid you in ensuring a better compliance culture in your business.

Take our LMS, Empowered, as an example. Using an LMS can be an invaluable resource in giving compliance teams the ability to seamlessly deliver compliance training to their members of staff, regardless of their location. Which, given the recent pandemic has been a lifeline for many compliance teams worldwide.

 

 

About Redware

For over 20 years our learning and development experts at Redware have been helping global businesses with their learning and development requirements. Working with clients such as Volvo and Jaguar Land Rover, we continue to deliver comprehensive and robust compliance training with our software, Empowered LMS.

To learn more about how Empowered LMS can help your business with learning and development, please visit https://www.redware.co.uk/lms for more information.

Redware Team

by Redware Team
Jul 28, 2022 3:34:58 PM